Abstract Quality management has become one of the most important factors considered by the top management today. Managers place a lot of emphasis on quality today because of the demands of consumers who have become more knowledgeable about what they need and the value that consumers place on quality. The two main priorities that deal with quality are high performance design and consistency in quality levels. Total Quality Management Consumers place heavy emphasis on quality …showed first 75 words of 780 total…

…showed last 75 words of 780 total…as a management fad. If organizations look into the mistakes the make in implementing TQM and measuring their pre -TQM and post-TQM statistics, they may actually notice small but significant changes. Reference Page Integrated Quality Dynamics, Inc. (2004) What is Total Quality Management Retrieved January 9, 2004 from World Wide Web: http://www.iqd.com/tqm.htm Total Quality Management. (2003) A Simplified TQM Diagnostic Model Retrieved January 9, 2004 from World Wide Web: http://www.skyenet.net/~leg/tqm.htm