Chapter 1 I/O psychology -application of psychological principles to business and industry -professional practical approach First force -Bryan -looked at workplaces of people (studied telegraphers work) -wanted not studying problems of industry but examining real skills as base to develop scientific psychology 2nd force -Gilbreth -Time and Motion studies- studying elements of human motion ("therbligs") -to improve efficiency (desire of industrial engineers) and skills in the job Walter Dill Scott -power of suggestion - how …showed first 75 words of 4125 total…

…showed last 75 words of 4125 total…consistence of guidelines!! oinformational opeople given adequate explanations of procedures to get desired outcomes organizational citizenship behaviour -altruism ohelping behaviour, willingness to help people with tasks/problems -conscientiousness obeing punctual, meeting deadlines -courtesy orespectful with other people's rights, be polite -sportsmanship oavoid complaints, gossiping -civic virtue okeeping up to date with organizational issues, attending meetings psychological contract -exchange of employer employee, their relationship violation of pc -reneging- brake promises -incongruence- different understandings of the problem