What should be done? Waterhouse should consider finding somebody from his existing European executives as the change champion, who should has European and North American culture background and multinational merging & acquisition experience before. Why should it be done? First, we know that the aim of creating the seamless European team is to facilitate communication among the different European suppliers in order to achieve considerable cost reductions and quality improvement. But two years is …showed first 75 words of 487 total…

…showed last 75 words of 487 total…stay as a consultant not leader because at least his professional training expertise is helpful. Third, the new change agent should be closely coached with Waterhouse and given more power and support from US and European side. Building an appropriate measurement system for future evaluation is necessary. Forth, a comprehensive survey must be completed before any action to find out what the problems is in company, thus action plan can come out based on it