Executive summary M&M is a chain of supermarkets that operates in Gatwick, UK. Their daily trading includes transacting of groceries, frozen foods, dairy products, brews, fizzy drinks and other consumable items. Their processing is mostly manual and run based on cash register concept of processing transaction. Lately they have discovered that their valued customer are quite unhappy at the amount of time spends at the cashier's counter to pay for their purchases. …showed first 75 words of 2502 total…

…showed last 75 words of 2502 total…or services to meet their needs. Our quality of service is also very important in order to satisfy their requirement. We cannot follow what has been the past. Beside the continuing improvements of daily lives, we must be looking forward to the present, and learn from what is in the past and re-engineered the products or services which we are lack behind and improved on it and re-introduces it to the needs of the consumers.