Professional Challenge - Asserting Your Needs From all the elements that construct assertiveness I would select being decisive as my weakest side. I do not have problem with remaining calm or being persistent but I have difficult time when it comes to saying "no" to other people. Sometimes I even notice that others abuse my readiness to help and take advantage of me but it is quite problematic for me to refuse help and I …showed first 75 words of 993 total…

…showed last 75 words of 993 total…now I succeeded and it seems to work. After the activity I was not feeling so guilty and especially with customer service I was feeling happy that I did it I think I am actually going to stick to this practice and I will have more courage next time to do it. I was expecting that it would be much harder and I was nicely surprised. References: Silberman, M., Hansburg, F., (2000). People Smart. San Francisco