Chapter 1 Introduction 1.1 Project Background Demand for rail transport over the last decade has increased by 30% (transport studies, 2003). Over the next ten years it is expected to rise from around 39 billion passengers' km a year to 52 billion. Over the same period freight demand is forecasted to rise from 19 billion net tonne km a year to 24 billion. The national railways have been in the limelight for the past decade mostly for negative reasons. As events transpired at …showed first 75 words of 10458 total…

…showed last 75 words of 10458 total…compensations for these late disruptions, which is, know as Schedule 4 cost. Further analysis and comparison of the planners brought the following problems in the limelight. *<Tab/>Lack in clarity of communication *<Tab/>Lack of appropriate resources *<Tab/>Blame culture *<Tab/>Morale *<Tab/>Confrontational Process *<Tab/>Lack of systems and new technology