Mr. Miles T. Andersen, President Golden Flake Cereals 1422 Henley Avenue Madison, WI 53834 Mrs. John T. Banning 2773 Underhill Lane Salt Lake City, UT 84104 10 December 2004 Dear Mrs. Banning: Hello, how are you? 1.<Tab/>Since I read your letter about complain the cereal of our company, I feel very sorry. Our product is the kind of food which is supposed to be healthy, delicious, and also should bring you a wonderful morning with cereal, …showed first 75 words of 239 total…

…showed last 75 words of 239 total…of producing cereal and pay more attention on the cleanness during the process of the production, try to stop the similar accident happen again in the future. 4.<Tab/>Thank you very much for sending me the letter and letting us know the problem we have. And you are always welcome to contact us if you or your family have any question else. Sincerely yours: Miles Andersen, President of Golden Flake Cereals