The planning and control of operations is all about understanding and managing demand from customers, providing the required resources to meet that demand and planning and scheduling the use of those resources. That means not only manufacturing meet due dates either for stock or for specific customer orders, but operation planning function also aims to ensure that operations resources are used efficiently. Since in most situations over-provision of resources is costly, whilst under-provision will lead …showed first 75 words of 1604 total…

…showed last 75 words of 1604 total…service operations poses many problems not faced by an operations manager in a manufacturing setting, particularly the resources of human being. Managers of service businesses who forget the individual nature of people and regard them as inanimate items as in a manufacturing operation will not in the long run be as successful as those who design and operate their businesses to take account of the treats and opportunities offered by the participation of the customer.