Managing Service Delivery
Title: Managing Service Delivery
Category: /Literature/English
Details: Words: 1910 | Pages: 7 (approximately 235 words/page)
Managing Service Delivery
Category: /Literature/English
Details: Words: 1910 | Pages: 7 (approximately 235 words/page)
VISION
In the literature concerning leadership, vision has a variety of definitions,
all of which include a mental image or picture, a future orientation, and
aspects of direction or goal.
Vision provides guidance to an organisation by articulating what it wishes to attain. It serves as "a signpost pointing the way for all who need to understand what the organisation is and where it intends to go" (Nanus, 1992). By providing a picture, vision not only
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f the National Catholic
Educational Association, St. Louis, MO.
Rogus, J.F. (1990). Developing a vision statement -- Some consideration for
principals. NASSP Bulletin, 74(523), 6-12.
Seeley, D.S. (1992, April). Visionary leaders for reforming public
schools. Paper presented at the Annual Meeting of the American Educational
Research Association, San Francisco, CA.
Sergiovanni, T.J. (1990). Adding value to leadership gets extraordinary
results. Educational Leadership, 47(8), 23-27.
Westley, F. & Mintzberg, H. (1989). Visionary leadership and strategic
management. Strategic Management Journal, 10, 17-32.