The major challenges for small to medium sized businesses to remain competitive in e-commerce include; cost, infrastructure and capability issues. The costs may accumulate over time, and evaluating the total cost of ownership (TCO) should be our first consideration. This takes into account acquisition costs, operations costs, and control costs. When these costs are identified we can make more accurate cost-benefit analysis. Outsourcing any technical costs could result in cost savings and benefit in experience …showed first 75 words of 571 total…

…showed last 75 words of 571 total…p. 66). Resources Jelassi, Tawfik and Enders, Albrecht, Strategies for e-Business: Creating Value through Electronic and Mobile Commerce, Prentice Hall, Pearson Education Limited, 2005 Turban, Efraim; King, David; Viehland, Dennis; Lee, Jae; Electronic Commerce: A Managerial Perspective, Pearson/Prentice-Hall, New Jersey, 2006 Wikipedia, The Free Encyclopedia, (2006). Enterprise resource planning. Retrieved July 21, 2006 from http://en.wikipedia.org/wiki/Enterprise_resource_planning Wikipedia, The Free Encyclopedia, (2006). Customer relationship management. Retrieved July 21, 2006 from http://en.wikipedia.org/wiki/Customer_relationship_management