As a female owner of a sports utility vehicle a lot of things are important when looking for a mechanic to do maintenance on my 1993 Jeep Cherokee 4x4. One main consideration in the purchase of my Cherokee was the fact that both my husband, Steven, and his brother, George, are both Auto Service Excellence certified mechanics through Chrysler, Jeep, and Eagle. Therefore, the knowledge of the vehicle is a major consideration. A few months ago …showed first 75 words of 415 total…

…showed last 75 words of 415 total…be two more weeks before the job will be completed. My evaluation of Jay's performance is fair. His knowledge of my Cherokee and his ability to fix the problems were excellent. However, his customer service skills leave much to be desired. A major problem and disagreement could have been avoided with a simple phone call. I will have to think long and hard before deciding to bring my Cherokee to Jay for further maintenance work.