1. INTRODUCTION. No one can doubt today that Information Technology (IT) especially computers, has created a dramatic impact on the business environment. In every office, there must be telephones, facsimile machines and computers. IT has become a need. Companies spend millions of dollars investing in IT with the hope to gain a competitive edge over their competitors. However, in June 2003 a raging debate was going on in the business circle. Everyone was engaged in heated discussions …showed first 75 words of 4610 total…

…showed last 75 words of 4610 total…accenture.com/xdoc/en/services/scm/strtinfo.pdf>, p. 10. 22.<Tab/>Using IT for competitive advantage: A bird's eye view for business managers of IT's current capabilities and potential uses (1999), viewed on 22 July 2004, <http://www. it-analysis.com/researcharchivepdf.php?id=54>, p. 2. 23.<Tab/>Technology and strategic opportunity (n.d.), <http://www.rit.edu/~gdc9977/docs/ CLARKE873-3.html>, p. 1.