INTRODUCTION Human relations are important to the development and long-term sustainability of organisations. Without much doubt, the father of the "human relations" movement is Elton Mayo (1880-1949, a Harvard professor trained in psychopathology who is most famous for the well-known" Hawthorne studies", a 20-year experiment at a Western Electric plant in Cicero, Illinois. The "Hawthorne effect" is the name given to the 112% increase in output by workers who perceive that they are being studied somehow. …showed first 75 words of 2180 total…

…showed last 75 words of 2180 total…satisfaction directly over to their customers. Although, I have to say that I don't agree that this approach is the best one, because I think that for a company to be successful you don't only look at your workers, but you also have to look at other aspects, which can influence the successiveness of the company. Therefore I think that the human relations approach is not enough and companies should also consider the systems approach.