1. Electronic/Tele Banking 1.1. Overview of Electronic/Tele Banking From a general perspective electronic/Tele banking means the ability to have 24-hour access to the bank either through web based services, mobile services such as SMS banking or simply be able to transact through an automated teller machine (ATM). Electronic/Tele banking, also known as Electronic Fund Transfer or Electronic Financial Telecommunication, uses computer and electronic technology as a substitute for checks and other paper transactions …showed first 75 words of 4611 total…

…showed last 75 words of 4611 total…third-party relationships. Customer expectations - Whenever a bank provides its customers with access to products and services not originated by the bank, it must recognize that a wide range of customer relationship issues will inevitably arise. The bank's reputation rests upon its ability to develop standards that meet customer expectations regarding the quality of products and services that are provided through the bank, regardless of whether the product or service is originated by the bank.