INTRODUCTION Companies that win big today play by different rules. Somehow, they still have to keep score on whether they're building for future growth or living on past accomplishments. What is particularly interesting about companies that change the game is that they often find new ways to measure their performance. There are two types of control, namely budgetary and financial. The following case that we are about to discussed concentrates on budgetary control only. Budgetary …showed first 75 words of 4377 total…

…showed last 75 words of 4377 total…team or through customer's complaints and customer's recommendations about the services provided by Ceria Holidays. If there is a good response from the customers about Ceria Holidays services, it shows that the organization is performing well and is able to provide high quality services to their customers. It also shows that Ceria's employees are productive and efficient in performing their jobs. As a result, the company will have a good financial position in the future.