Flow of information is hierarchy structured & required to follow "chain of command" Hierarchical communication can prevent conflicts between superiors & subordinates "Strategic Recruiting" can occur Open communication channel Link between abuse of managerial authority & hierarchy communication Organisations have norms & rules (Wilson '92 Guildsford '94, Diagonal communication links within organisation, vol29) Middle manager's fear what subordinates may say to top manager's Upward Appraisals (Baird 1977, Dynamics of organisational communication) It's …showed first 75 words of 463 total…

…showed last 75 words of 463 total…home versus working at a satellite location with other telecommuters" (Feldman 1997, HRM review vol7) Implications for Future Research Both 20th and 21th century have raised issues, affected variable is the worker Important key is communication - keep workers informed and provide feedback The "new deal" requires the worker to have different skills, education, expectations and IT abilities Important to note -technology is great and innovations are necessary Technology should complement (not substitute for) employee interaction.